WWPS Technology

How We Use Aspen to Help Us Reissue Our Student Chromebooks Each September & Collect Them In June Each September the technology department in our district is responsible to reissue approximately 3,800 Chromebooks to our students across 6 schools. Our district uses Aspen to assist us with our management of over 4,200 Chromebooks for students, and every staff member. This blog post will explain how we use Aspen's Assessment tool to manage communication between classroom teachers, and the help desk.  As you can well imagine it is a tremendous task to move each student's Chromebook from their previous year's classroom to their new classroom in time for the new school year. What makes it even more difficult is that in the last weeks of August it's not uncommon for student to be shuffled from classroom to classroom, and sometimes moved to another school within the district. Why Use the Assessment Definition All of this movement demands that we have an easy way for...

Taking a Deeper Look at Pando  A Help Desk Technician's Perspective Pando provides a lot of power to our help desk technicians in performing their duties. Our district has two, full-time employees servicing almost 4,200 devices. Every student, and WWPS employee has a Chromebook device. These devices are taken home by our students, and all of our employees; one can imagine the amount of wear and tear inflicted on the devices. Our district is considered a self-maintainer shop, and we do all of the hardware repairs. The process for submitting a help desk ticket is a little different for our students and our employees. Our employees submit a help desk ticket via Aspen, and our students drop off their Chromebook in their school's main office. The secretary submits the help desk ticket in Aspen on behalf of the student. The illustration below is the simple help desk form that we use to begin the process. Submission Form in Aspen Once the ticket is submitted in Aspen it...