Using Pando & Aspen to Manage Our 1:1 Chromebook Program Aspen is our district's Student Information System, and we use it for almost every aspect of our business as a school district. We use Aspen and Pando together to run our helpdesk. Pando is one of the built in tools in Aspen that helps us manage our 1:1 Chromebook environment. Everyone in our district uses Aspen, and can submit a helpdesk ticket within the application. How to Submit a Helpdesk Ticket: The video clip below illustrates the simple process of submitting a Helpdesk ticket. Using Pando: A Quick Overview Using Pando for our district means that a relatively small work group can organize, evaluate, and attack our Helpdesk needs for approximately 4,500 end users. All of our tickets are concentrated in one area, and our end users receive automated updates as their ticket is processed. Our district has been using Aspen/Pando as our helpdesk solution since August of 2010. This short video explains t