Just In Time Support

Just-in-Time Support:

We often try to provide teachers, and staff members an opportunity for structured professional development. Although this serves a very important purpose in our district it also means that there are times in which someone doesn't get the help they need when they need it. We often talk about "just-in-time support" as being the most effective form of learning and engagement. We see this play out in the classroom when a teacher provides their student with the very next thing they need to support their learning. Sometimes we describe this phenomena as when the light bulb goes off.

We have the tools to provide our educators, administrators and support staff with the same opportunity to provide the just-in-time resources to support their efforts. We can use Google Hangouts to support our "just-in-time" professional development opportunities. Below you will find a series of short video clips explaining how to initiate a call, or answer a call using the video chat tool in Gmail. You can also use Google Hangouts in Google+ to accomplish the same task.

How to Initiate a Call

The short video below shows how you can initiate a Google Hangout to get the just-in-time support.

This opportunity shouldn't be used to circumvent the WWPS Helpdesk process using Aspen. However sometimes it is easier to use a Google Hangout and have an IT staff member review the solution to your Helpdesk ticket. Educators can use Google Hangouts to communicate, collaborate and create content together without having to be in the same physical space.

How to Answer a Call

The short video below illustrates how to answer a call from someone. You can answer a call using the video chat tool, or you can use the Google Hangout options in Google+.

If you need additional resources you can visit the Google for Education site, and select the Google Gmail: Basics option.

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